Refund policy

Returns & Exchanges

We want you to enjoy your SHIGE ritual.

Because SHIGE Cuticle Cream is a personal care product, we are unable to accept returns of products that have been opened or used.

If you receive an unopened product and would like to request a return, please contact us within 14 days of delivery.

Approved returns must be unopened and in their original condition. Customers are responsible for return shipping costs unless the item was damaged or incorrectly shipped.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at shigejbeauty@gmail.com.

Please include your order number and photos of the product and packaging so we can assist you.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to accommodate your request, but orders that have already been processed or shipped cannot be canceled.

Contact Us

For questions about your order, please contact:

SHIGE J Beauty LLC
shigejbeauty@gmail.com